Terms of use & General Conditions

These XTRENDI’s Terms and Conditions consist of the following sections in this document: 1. Introduction; 2. The Purchase Terms; 3. Use of our Website and 4.  Miscellaneous, as well as the terms and conditions dealing with specific matters in any policy or document to which a link access is provided herein.

  1. INTRODUCTION

http://www.xtrendi.com (the “Website”) is owned and operated by Brave Particle Unipessoal Lda (“the Company”), with its registered office at Rua do Souto, caixa 106, 4750-572 Barcelos, Portugal and the following VAT number: PT514468203. Brave Particle Unipessoal Lda owns XTRENDI® brand protected by trademark registered with The National Industrial Property Institute or the Portuguese Institute of Industrial Property. In these notices of business, “we”, “us”, “our” refer to Brave Particle Unipessoal Lda (doing business as XTRENDI®).

If you place an order through the XTRENDI’s Website, upon confirmation that such order is accepted a sales contract will be executed between you and us, which will be governed by these XTRENDI’s terms and conditions (the “Terms of Use and General Conditions”) and specifically by the Purchase Terms mentioned below. Any order placed through the XTRENDI’s Website is expressly conditioned upon your assent to all of these XTRENDI’s terms and conditions set forth herein.

  1. PURCHASE TERMS

Please read these Purchase Terms carefully before ordering products online through XTRENDI’s Website.

2.1 Eligibility to Conclude a Contract with XTRENDI

You have to be 16 years of age or older to conclude a sales contract with XTRENDI via this Website.

You guarantee that the information you provide to XTRENDI in the request or order is true, accurate, current and complete. We shall not be held responsible for any claims, losses, damages, penalties, liabilities, and costs, of any kind or nature, arising from any user’s failure to provide true, accurate, current and complete information.

2.2 Products

At XTRENDI, our products are meticulously selected to ensure maximum quality standards and we always make the effort to assist you according to your needs.

2.3 Accepting your order

After your order has been placed, we will send you an order acknowledgement email confirming your order. Please notice this is only a confirmation that we have received your order. The confirmation of receipt does not constitute a purchase contract. Acceptance of your order and the formation of a contract of sale will only take place in the moment you receive an email from XTRENDI which confirms the purchase and shipping of the product(s) that you have ordered. If, for any reason, an order is not executed (please, see point 2.5 Our right to reject your order or cancel a contract for more details on this), we normally inform you by email. In case XTRENDI does not confirm acceptance of your order within ten working days, it is deemed to have been refused.

2.4 Our right to reject your order or cancel a contract

XTRENDI is entitled to verify an order in advance at all times and we explicitly reserve the right to refuse to accept an order without providing reasons and with no liability to you or any third parties. In general, XTRENDI sends an email confirming the rejection, However, in case XTRENDI does not confirm acceptance of your order within ten working days, it is deemed to have been refused. We also reserve the right to cancel a Contract by written notice to you, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract.

We may choose not to accept your order at our own discretion. The most common reasons for rejecting an order are as follow:

(a) If products are shown on our Website but are not available/in stock;

(b) If we are unable to obtain authorisation of your payment;

(c) If shipping restrictions may apply to a product;

(d) If you are under 16 years;

(e) If products shown on our Website contain a manifest error such as being incorrectly priced or otherwise incorrectly described;

(f) If we could not deliver to the address provided by you;

(g) due to an Event Outside Our Control.

2.5 Quality and maintenance of products

Minor differences in colour and other variations in products are possible as a result of different image acquisition, display technologies or other technical reasons. XTRENDI is not liable for these variations and deviations.

We draw your attention to the washing and maintenance instructions printed on the labels of the products. Please we truly recommend you to read them carefully. XTRENDI is not liable for any damage resulting from incorrect handling of products, including handling contrary to these instructions.

2.6 Price

The stated prices include the VAT. Prices are quoted in Euro. XTRENDI reserves the right to make price changes prior to an order placed by you. XTRENDI reserves the right to change, limit or terminate any special offers or discounts at any time. Delivery costs will be charged (except if your order was free) and the respective cost may vary depending on the type of product, including its size and weight, and destination.

Please, be aware that customs fees and duties are not included in the prices of our products or the shipping fees. Thus, in the event of delivery outside the EU, customs duties, import taxes or any other charges imposed by the destination country are likely to be paid. These charges will be paid by the customer in his/her country. XTRENDI does not have any responsibility on these additional charges that may apply.

2.7 Payment

We do not accept any method of payment other than those listed herein. Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.

XTRENDI reserves the right to conduct an individual credit check for each order in accordance with our Privacy Policy Statement. Depending on the results of this check, XTRENDI reserves the right to refuse certain methods of payment.

Payment methods

You can choose from a number of different payment types:

Note that in case you choose the “Bank Transfer” method, please mention your Order Number in the transaction and send us a copy or notice of your transaction to geral@xtrendi.com. As soon as your payment has been received, your order will be prepared.

Please note that agreements you may have with your credit institute or other institutions may result in additional costs for electronic transfers.

2.8 Invoicing

Where we elect, or are required by applicable law, to issue or make available an invoice, XTRENDI reserves the right to issue or make available electronic invoices and you agree to such form of invoicing.

2.9 Shipping and Delivery

We will deliver to the address indicated by you. We deliver products from Monday to Friday. We do not ship on certain public holidays.

Delivery will be made by CTT (national and international shipping).

Free international shipping for orders equal to or over €100.

Free national shipping for orders equal to or over €35.

Delivery method

Cost Delivery time
Standard Portugal shipping) €3.50 1-2 business days

Madeira and Azores: 2-3 business days

Standard International shipping 
       European shipping €7.50 3-5 business days
       Non-EU, worldwide shipping €9.50 5-7 business days

WARNINGS:

Delivery deadlines are guidelines and are therefore only to be considered valid when there are no physical or structural impediments to delivery (e.g. incorrect delivery addresses or force majeure, such as strikes, missed connections, poor weather conditions, etc).

Please, be aware that shipping costs depend not only on the destination country but also on size and weight of your parcel.

Orders placed on or 1 day before a public holiday may take longer to be delivered. So, please expect additional delivery time if you place your order on one of the following dates: 01.01.2019; 19.04.2019; 21.04.2019; 25.04.2019; 01.05.2019; 10.06.2019; 20.06.2019; 15.08.2019; 05.10.2019; 01.11.2019; 01.12.2019; 08.12.2019; 25.12.2019.

2.10 Order cancellation

The customer can only cancel an order as long as it has not yet been shipped. We begin processing orders placed at our online store almost immediately. Therefore, if you wish to cancel your order, entirely or partially, please do it within an hour, counting from the moment you have placed your order. Send us an email requesting the cancellation of your order to  geral@xtrendi.com. In case your payment has already been processed, we will refund you the full amount within 14 days, counting from the day on which we have received your cancellation request.

2.11 Returning orders after delivery

Customers have the right to return their order within fourteen (14) days after the product(s) has been delivered at the destination address, without giving any reason as long as the requirements, listed below, are respected. It is up to the customer to ensure that the returned items arrive at our facilities within 28 days from the day on which the order has been delivered.

To exercise the right of return, the customer must contact us through our email geral@xtrendi.com.

Please note that you may return the products without giving us any reason, as long as you return the product(s) within the period mentioned above (14 days after the product(s) has been delivered at the shipping address); the product(s) is(are) unwashed, not worn and not used in any way (you are allowed to try garments on for fit, except underwear or swimwear); the product(s) is(are) complete; the product(s) is(are) not damaged; the product(s) is(are) not tampered; the product(s) is(are) in its(their) original packaging.

Please, notice that we do not accept returns of underwear or swimwear which are not in their sealed original packaging. These items cannot be tried on for fit.

We cannot accept the returned items and cannot give a refund in case the product(s) is(are) not in the mentioned conditions.

Customers are responsible for all return postage charges and to ensure safe delivery we recommend using a recorded delivery service.

2.12 Return guidelines

To exercise the right of withdrawal, you must take the following steps:

  1. Send us an email to geral@xtrendi.com alerting us that you intend to send your parcel back to us;
  2. Send your parcel to:

Apartado 19

4741-909 Esposende

  1. After your return is received and all requirements respected, we’ll refund the order value to the original payment method and within the period of time mentioned in the point 2.14 Refund information of these Terms and Conditions.

2.13 Refund information

In the event of a valid return in accordance with the purchase terms described above, if you inform us that you wish to return a product, we shall reimburse to you all payments received, with the exception of delivery costs. Please be aware that we only become obliged to reimburse you after we have taken physical receipt of the returned products. Reimbursement will be made no later than 14 days from the day on which we have received your returned products. The length of time your return is in transit is beyond our control, but once we do receive your return, we will process it as quickly as reasonably possible. For this reimbursement, we shall use the same method of payment that you used making the original transaction.

2.14 Product Exchange

Product exchanges are currently not possible, but you do have the option of returning your product(s) as described in the point 2.12 Returning orders after delivery of these Terms and Conditions. In order to get another product colour or size, you will have to place a new order on our Website.

2.15 Damage or Defective Products

For XTRENDI, quality is paramount. Although we do believe that manufacturing defects or deviations from factory specifications are unlikely to happen, as our products are meticulously selected to ensure their quality, XTRENDI has a legal obligation to make sure that our products are conform to the sales contract.

Returned products are inspected by XTRENDI and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any defective products, including shipping costs. The maximum reimbursement of the above damages will (if applicable) be the purchase price of the products concerned.

If the problem was caused by reasons other than materials quality or assembly process, our Company will not reimburse you. The following are examples in which reimbursements are not possible:

  • When the product has been obtained from a source other than our Website;
  • If damaged has been caused by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  • If damaged has been caused by misuse or activities other than the intended purpose.
  • If instructions for use and maintenance were not followed.

Please note the life expectancy of any XTRENDI product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Our products might damage by normal wear and tear or that have exceeded the reasonable lifespan of the product are not replaced.

  1. USE OF OUR WEBSITE

Please read these Terms and Conditions concerning the use of our Website (“Use of our Website”) carefully before using XTRENDI’s Website and any content on social media Websites, including but not limited to Facebook, Instagram and Twitter pages. These Use of our Website Terms and Conditions apply to all visits and uses of our Website, as well as to the content, information, recommendations, products and services provided to you on or through our Website. By accessing and using our Website, you grant your consent to these Use of our Website Terms and Conditions in their entirety, any other law or regulation that applies to Websites and Internet. In case you do not agree with these Use of our Website Terms and Conditions, please leave our Website immediately.

3.1 Property Rights

All materials displayed or featured on XTRENDI’s Website, or which may be made available for your download (including, but not limited to text, blogs, graphics, logos, photographs, images, moving images, illustrations video and content) is owned by XTRENDI and, eventually, its affiliated companies, its licensors or its content providers. These materials can be protected by copyright laws, moral rights, database rights around the world, and can be protected by trademark and other laws concerning to intellectual property rights.

Except as may be otherwise indicated in specific documents within XTRENDI’s Website, you are authorised to view, play, print and download content found on our Website for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content. You may not reuse any content without first obtaining the consent of XTRENDI. For purposes of these terms, the use of any such content on any other Website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from content found on our Website.

3.2 Disclaimer of warranties

Our Website and its content are free of charge and provided ‘as is’ and without any warranties of any kind. The information on our Website is for general information purposes only and does not constitute advice. Any information or scientific data on our Website and/or associated blog obtained from another source, is always provided with the respective reference.

We do not represent or warrant that the information and/or facilities contained in our Website are accurate, complete or current, or that our Website or the server that makes our Website available are free of viruses or any other harmful components. Further, XTRENDI will not provide for specific IT infrastructure or connectivity. Thus, we cannot represent or warrant our Website will be uninterrupted or error free. XTRENDI does not make any warranties or representations regarding the use of the content on our Website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law. Your use of our Website is at your own risk.

3.3 Privacy Policy

We respect the privacy of all users on this site and endeavour to keep any personal details you give confidential. All personal data are fundamentally treated in the strictest of confidence. Your personal data is used to enable the optimum handling of the order, handle payments and improve our customer’s experience in our Website. For this purpose, we pass your data on to authorised service providers and, if necessary, to associated companies.

For further details on our data protection policies and procedures, please read the information available under “Privacy Policy“.

  1. MISCELLANEOUS

4.1 Applicable law

These general conditions and all disputes arising in connection with these general conditions, including the validity thereof, or with the use of our Website or with any purchases on our Website shall be governed by Portuguese law.

4.2 Customer service

If you have any questions or comments about our Website or our Terms and Conditions or in the unlikely event that you wish to make a complaint please do not hesitate to contact our Customer Service by email: geral@xtrendi.com

4.3 Data protection

Brave Particle Unipessoal Lda fully respects the privacy of individuals who access and use the Website. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy Policy.

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