The time your order takes to be delivered varies depending on the type of products you order, your delivery address and the delivery method chosen, when applicable. During sale and promotion periods delivery might take a little longer than expected.
|Delivery method||Delivery time|
|Standard Portugal shipping||1-2 business days
Madeira and Azores: 2-3 business days
|Standard International shipping|
|European shipping||3-5 business days|
|Non-EU, worldwide shipping||5-7 business days|
Delivery deadlines are guidelines and are therefore only to be considered valid when there are no physical or structural impediments to delivery (e.g. incorrect delivery addresses or force majeure, such as strikes, missed connections, poor weather conditions, etc).
Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays in the Portugal.
Orders placed on or 1 day before a public holiday may take longer to be delivered. So, please expect additional delivery time if you place your order on one of the following dates: 01.01.2019; 19.04.2019; 21.04.2019; 25.04.2019; 01.05.2019; 10.06.2019; 20.06.2019; 15.08.2019; 05.10.2019; 01.11.2019; 01.12.2019; 08.12.2019; 25.12.2019.
There are a few reasons why we were not able to ship your order. Here are a few possible causes:
Once your order is shipped from our facilities, you will receive an email from us with your tracking number. You will be able to track your order by following the link in that Shipment Confirmation email.
In case you have not received your package within our standard delivery times, please follow the steps below.
1. Make sure you check the delivery times for the product type of your order.
2. Check the status of your order by following the link in that Shipment Confirmation email you have received from us.
Please, be aware that only one delivery attempt will normally be made. If delivery attempt is unsuccessful, on the same day consignee will get a letter into mailbox containing information about parcel, which can be picked up at an official post office indicated in that letter. Your parcel will be stored for you to pick up at the local post office for a certain period, which is dependent on the country of destination.
Once your parcel leaves Portugal and arrives in the country of destination, it becomes the responsibility of the postal service in the country of destination. As such, changes in the delivery procedures are possible.
Free shipping for orders equal to or over €100.
|Standard Portugal shipping||€3.50|
|Standard International shipping|
|Non-EU, worldwide shipping||€9.50|
Please, be aware that shipping costs depend not only on the destination country but also on size and weight of your parcel.
If you placed your order from our online store and received the wrong product, please contact us and we will help you with the return and refund process. If you received a product that’s the wrong size or colour, you can return the product to us with any cost and re-order through our email.
Note that in case you choose the “Bank Transfer” method, please mention your Order Number in the transaction and send us a copy or notice of your transaction to firstname.lastname@example.org. As soon as your payment has been received, your order will be prepared.
Normally, we will send you 2 emails when you order: the order confirmation, the shipment confirmation and the invoice.
You will receive an email in case your order has been cancelled or in case XTRENDI does not confirm acceptance of your order within ten working days, it is deemed to have been refused.
To exercise the right of withdrawal, you must take the following steps:
Just a few steps to go:
Congratulations, you made your account at the XTRENDI online store.
To change your account settings, log in to your account or, if you are already logged in, please go to ‘My Account’ on the top right corner of the website.
To change your password, name, username or email address, go to ‘Account details’ from the list on the left side of the website. After you change your password, you will receive an email confirming that you created a new password for your account.
To change your address details, go to ‘Addresses’ under ‘Account information’.
In case you intend to delete your account, please, send us an email. You will receive an email confirming your account cancellation.
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